privacy policy

Read our Privacy Policy

Volt Renewables Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
Telephone 01858 798336
Email helpdesk@voltrenewables.co.uk

Our relationship with Alpha Electrical And Property Limited

Volt Renewables Limited (“Volt Renewables”) and Alpha Electrical And Property Limited (“Alpha Electrical”) are closely associated companies and joint data controllers under UK GDPR.

Volt Renewables acts as an introducer, collecting and processing customer details to facilitate introductions to Alpha Electrical.
Alpha Electrical manages all data processing relating to sales, contracts, system design and specification, installation and service delivery.
Both companies determine the purposes and means of processing your personal data, meaning they share responsibility for compliance with UK data protection laws.
Customers can contact either Volt Renewables or Alpha Electrical regarding their personal data rights.

Joint Data Controller information:

Volt Renewables Limited (Company number 16141229) – Registered at 11 Merus Court, Meridian Business Park, Leicester, Leicestershire, LE19 1RJ.
Alpha Electrical And Property Limited (Company number 11046524) – Registered at 3 Elm Drive, Market Harborough, LE16 9DS.

What information we collect, use and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Credit reference information
• Health and safety information
• Account information
• Information relating to loyalty programmes
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings
• Call recordings
• Records of meetings and decisions
• Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Addresses
• Marketing preferences
• Location data
• Recorded images, such as photos or videos
• Call recordings
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:
• Name
• Contact information
• Financial transaction information
• Health and safety information

We collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Address
• Payment details
• Account information
• Purchase or service history
• Video recordings of public areas
• Audio recordings of public areas
• Video recordings of private or staff only areas
• Audio recordings of private or staff only areas
• Call recordings
• Relevant information from previous investigations
• Customer or client accounts and records
• Financial transaction information
• Information relating to health and safety
• Correspondence

Lawful bases and data protection rights

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information to provide our solar energy products, services, and tools efficiently and effectively. This allows us to: – Deliver Services: Personal data enables us to offer tailored solar solutions, including the creation of personalised solar configurations and energy-saving plans. – Improve Customer Experience: We use the information to better understand customer needs, optimise our services, and ensure seamless communication. – Promote Energy Efficiency: By collecting energy usage data, we can help users identify savings and take meaningful steps to reduce their carbon footprint. The benefit to our customers is clear: access to accurate, customised energy solutions that save money, reduce energy consumption, and contribute to a greener environment. We only process personal information that is necessary for these purposes, and we take steps to protect privacy, including secure data handling and respecting user preferences. The benefits of processing this information outweigh any potential risks, as the data is used solely to provide value-added services that align with our users’ needs. We do not use personal information in ways that are unexpected or intrusive.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information to provide our solar energy products, services, and tools efficiently and effectively. This allows us to: – Deliver Services: Personal data enables us to offer tailored solar solutions, including the creation of personalised solar configurations and energy-saving plans. – Improve Customer Experience: We use the information to better understand customer needs, optimise our services, and ensure seamless communication. – Promote Energy Efficiency: By collecting energy usage data, we can help users identify savings and take meaningful steps to reduce their carbon footprint. The benefit to our customers is clear: access to accurate, customised energy solutions that save money, reduce energy consumption, and contribute to a greener environment. We only process personal information that is necessary for these purposes, and we take steps to protect privacy, including secure data handling and respecting user preferences. The benefits of processing this information outweigh any potential risks, as the data is used solely to provide value-added services that align with our users’ needs. We do not use personal information in ways that are unexpected or intrusive.

Our lawful bases for collecting or using personal information for legal requirements are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information to provide our solar energy products, services, and tools efficiently and effectively. This allows us to: – Deliver Services: Personal data enables us to offer tailored solar solutions, including the creation of personalised solar configurations and energy-saving plans. – Improve Customer Experience: We use the information to better understand customer needs, optimise our services, and ensure seamless communication. – Promote Energy Efficiency: By collecting energy usage data, we can help users identify savings and take meaningful steps to reduce their carbon footprint. The benefit to our customers is clear: access to accurate, customised energy solutions that save money, reduce energy consumption, and contribute to a greener environment. We only process personal information that is necessary for these purposes, and we take steps to protect privacy, including secure data handling and respecting user preferences. The benefits of processing this information outweigh any potential risks, as the data is used solely to provide value-added services that align with our users’ needs. We do not use personal information in ways that are unexpected or intrusive.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect and use personal information to provide our solar energy products, services, and tools efficiently and effectively. This allows us to: – Deliver Services: Personal data enables us to offer tailored solar solutions, including the creation of personalised solar configurations and energy-saving plans. – Improve Customer Experience: We use the information to better understand customer needs, optimise our services, and ensure seamless communication. – Promote Energy Efficiency: By collecting energy usage data, we can help users identify savings and take meaningful steps to reduce their carbon footprint. The benefit to our customers is clear: access to accurate, customised energy solutions that save money, reduce energy consumption, and contribute to a greener environment. We only process personal information that is necessary for these purposes, and we take steps to protect privacy, including secure data handling and respecting user preferences. The benefits of processing this information outweigh any potential risks, as the data is used solely to provide value-added services that align with our users’ needs. We do not use personal information in ways that are unexpected or intrusive.

Where we get personal information from

Directly from you (e.g. via our website, phone or email)
Publicly available sources
Credit reference agencies
Providers of marketing lists and other personal information
Suppliers and service providers

How long we keep your information

We retain personal data only for as long as necessary to fulfil its purpose, comply with legal obligations, or meet business needs.

Customer contact details, used for communication, quotes, and order management, are retained for 6 years from the last interaction to address customer queries and meet legal obligations.

Energy usage data, collected to configure solar solutions and calculate savings, is retained for 6 years from collection, after which it is either anonymised for statistical purposes or securely deleted.

Transaction and billing data, required for processing payments and maintaining financial records, is retained for 7 years to comply with tax and accounting laws.

Marketing preferences are kept for 2 years from the last opt-in or interaction to manage consent and ensure compliance with marketing laws; after this period, records are removed from active lists and anonymised where necessary.

Website usage data, including cookies and analytics, is retained for 12 months to improve functionality and user experience, after which it is deleted or anonymised.

Enquiry or waitlist data is retained for 12 months from the date of enquiry to manage follow-ups and services, after which it is securely deleted if inactive.

Employee or contractor records are retained for 6 years after employment or contracts end, as required by employment and payroll regulations, after which they are securely deleted or archived.

At the end of each retention period, personal data is securely deleted or anonymised to protect the privacy of individuals. We continually review our retention practices to ensure compliance with legal, regulatory, and business requirements.

Who we share information with

We have a joint controller relationship with Alpha Electrical And Property Limited, a closely associated company. We process your personal information with that joint controller for the following reason:

To provide services and goods, including delivery
For service updates or marketing purposes
To comply with legal requirements
For dealing with queries, complaints or claims.

Others we share personal information with

Organisations we need to share information with for safeguarding reasons
Professional or legal advisors
Financial or fraud investigation authorities
Relevant regulatory authorities
External auditors or inspectors
Warranty and guarantee providers
Professional consultants
Organisations we’re legally obliged to share personal information with
Emergency services
Publicly on our website, social media or other marketing and information media
Debt collection agencies
Suppliers and service providers

Sale of personal data

We do not sell personal data to third parties.

International data transfers

Where necessary, data may be processed outside the UK/EU in compliance with UK GDPR safeguards.

If data is transferred internationally, we ensure adequate protection via UK/EU-approved mechanisms.

Your data protection rights

Under UK GDPR, you have the following rights:

Right to Access (request a copy of your personal data)
Right to Rectification (request correction of inaccurate data)
Right to Erasure (‘Right to be Forgotten’) (request deletion of your data)
Right to Restrict Processing (limit how we process your data)
Right to Data Portability (request a copy of your data in a common format)
Right to Object (object to data processing e.g. marketing)
Rights related to automated decision-making & profiling (request human review of automated decisions)

To exercise any of these rights, please contact us using the details above.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

24 January 2025